PLEASE READ BEFORE PURCHASING ANY DESIGNS FROM ANGELICGRAPHICS LLC
You (the client), agree that you have read, agreed, and fully comprehend the material presented to you. You also agree that you AGREE to all terms and conditions once you check out, which gives consent that you have read, agreed, and full comprehend this information.
Payment and Charges
You (the client) understand that in order for I (the designer) should start any service, that you must pay in full the costs of any service that will be provided. No deposits are accepted under any circumstances. The only time deposits are prohibited is when you pay for services over $300, and there will be options to pay half, and then full. You also understand that once the money is received the start of the project will began and that refunds will not be issued under any circumstances.
Design Information
The client agrees that they will give full details/ description to the designer, and they also understand that if they do not adhere to this agreement will receive a refund of their money. (THIS IS THE ONLY TIME A REFUND IS PROHIBITED) At this condition, the client will not be able to work with AngelicGraphics LLC indefinitely. They also understand that what is submitted onto the design form will be used for the design.
3 Draft Revision
The designer will require a 3 Draft revision for the client. Once the client has reviewed the design, the client has 3 opportunities, with no charge, to give full descriptions of changes needed done. Once the client has fulfilled the 3 drafts, they understand there will be an additional $20 fee added for each additional change. Please understand that theses 3 revisions mean that they are only 3 CHANGES. For example, if I were to make you a flyer and send you the first draft, the following is not considered:
"Can you change, the title, make the font bigger, make the background black, switch the words around, and change the picture"
This would be considered 5 revisions. Which means, you'll have to pay $20 for the extra revisions. Below is an example of what's considered:
"Can you change the title font, change my picture and make the background back"
This would be considered 3 revisions. Once you checkout and sign our contract, you agree to these terms.
The client also understands that once he/she has received their final copies for their design, that they can NOT ask for any additional changes. If they do so, you will be charged for the price of a new design.
Turnaround Time
The client understands that they will receive their design in 7-10 days business days, 10-14 business days/2weeks for design packages and websites. (WEEKENDS NOT INCLUDED). Custom packages can take up to 2 months to complete depending on package size. As a graphic designer we tend to get extremely busy with work load, so allow 5 days after set turnaround to receive your designs. If this does happen, we will give you a 25% coupon code to use for future bookings. If there shall be any additional delay in turnaround times, the designer shall provide information in regards of delay and come to an agreement with the client.
Revisions take 1-3 business days to complete but can take up to 5 depending on work load!
Please also understand communication is key. Once you send information for any work, that's when we're able to being working. Delayed responses for design work, can effect design turnaround.
The turnaround time for all Graphic Design Services, begins when FULL ADVANCE PAYMENT has been made, design form is completed and all content (i.e., images, pictures, bio, information, links, etc.) for the design project has been supplied by the CLIENT.
TERMS
Upon completion of the project, the designer will deliver only one design in the format of jpg or png. If changes are needed, you are allowed to make 3 revisions free of charge. Once those 3 are fulfilled and there are additional revisions needed, an added fee of $30 will be provided.
To be eligible for a full refund the client must request a cancellation of their order within 24 hours after purchasing. Also, a refund is only eligible IF I receive an order from the client and they do not submit info in the design form. This means I have no material to design with so a refund will be submitted but you WILL NOT be able to order with AngelicGraphics again in the future.
AngelicGraphics LLC is NOT responsible if the client decides not to read our terms & conditions. DESIGNER has all rights to cancel an open project due to no response after drafts are sent after a 72 hour grace period.
CLIENT COMMUNICATION AND DELAYS
We appreciate our clients to be very attentive during the design process. Please understand that after your receive your designs, or after you place your order you need to respond/or send your information in a timely manner. No longer than a week. If you take more than 7 days to respond to emails, you will placed at the end our list and your revisions/final copies will be sent once we get to you.
If you do not respond within 10 days, you will be charged a $40 restart fee. This is because, we value your time and would appreciate if get the same back. We work with many clients, so if you do not respond when needed this sets us back and makes us have to put off work for other clients.
If you do not respond or send information in over 15 days, your order WILL be cancelled and you will not be granted a refund under ANY circumstances.
Once we send you your contract, you must sign it within 48-72 hours, if you do not we will cancel your order, refund you, and you will not be able to book with us again.
DISPUTES/CHARGEBACKS
If you, the client, for some reason decided that you want to dispute our order without communicating with us first to fix the problem, you WILL BE BANNED from our site and will not be able to book again! Please communicate with us first because we want to make sure all of our clients are satisfied!
We will process a partial or full refund if we, and the client aren't able to come to a mutual understanding. At AngelicGraphics, we only want to work with clients who trust us! If there is any complications, or frustration on either end, we will refund!
Once you purchase any design. You agree to ALL TERMS!
